FAULTY HEATER - WON'T HONOUR CONSUMER RIGHTS
"I bought 3 heaters for wall mounting, and had to cut the plugs off as the wall had fused hard wiring points and not sockets. Two of the heaters worked fine, but one was faulty from the start, so I contacted Devola. Once they realised that the plug had been cut off they refused to replace or repair the heater, saying that the warranty was voided, even though they had supplied a faulty heater. I contacted Citizen's Advice who informed me that Cosumer Rights is not affected by supplier's warranty, and that Devola had a legal obligation to repair or replace the heater. Devola then said that they would not do this, even though they had supplied a faulty heater! This is extremely poor customer service. ADDED INFORMATION 3 MONTHS ON We've had these heaters now for 3 months, and while they heat the rooms OK, all 3 have a tendency to suddenly change the temperature setting, one sometimes jumps up to 36°C! So you need to keep a close eye on them. Also, Trading Standards confirmed that a warranty is in addition to, and does not affect your Consumer Rights. They told me that even though we removed the plugs, any faulty appliance should be repaired or replaced free of charge. Devola know this but refuse to comply - nasty company, please avoid. 10/06/2026 Devola Responded saying they will not honour warranty (and ignored Consumer Rights), saying that we had modified the heater!!! This is simply not true. The heater has not been modified in any way, it has simply been connected to a 13 amp fused wall mounted appliance outlet. The only difference is that you can't manually pull a plug out of the wall. The heater itself has not been modified in any way, and Devola are not honouring their legal obligations. I would take them to court over this, but unfortunately have medical issues that have made me retire early, and I really can't face it"
